How we handle your data

Ramiro AI ApS is the data controller responsible for your personal data. We are registered in Denmark.

For any questions about this policy or your data, contact us at privacy@ramiro.ai.

We collect the following categories of personal data:

• Account information — name, email address, and profile photo.
• Project data — titles, descriptions, genres, target audiences, and distribution strategies you provide.
• Conversation content — messages exchanged with the AI assistant, and memory summaries generated for continuity.
• Generated content — social media posts, images, pitch decks, and analysis reports created by the AI on your behalf.
• Uploaded files — trailer videos, brand assets, and reference images you upload to the platform.
• Usage data — feature usage and AI token consumption. We do not track browsing behaviour across websites.
• Billing data — managed by our payment processor. We store your plan type and subscription status, not your card details.

We process your data for the following purposes, each with a lawful basis under the GDPR:

To provide the service, your conversation content and project data are processed by external AI model providers. These providers process your data solely to generate responses and do not use your data to train their models.

We use the following categories of AI providers:

• AI model providers — for text generation, reasoning, and conversation (processes conversation content and project context).
• AI image generation providers — for creating visual assets (processes text prompts and reference images).
• AI video analysis providers — for trailer analysis (processes uploaded video files).
• AI embedding providers — for contextual memory and search (processes text for vector representations).

We select providers that offer contractual commitments against training on customer data. Providers may retain data temporarily (7–55 days) for abuse monitoring, after which it is deleted.

Some providers process data outside the EU — see International Transfers below.

Your data may be shared with the following categories of recipients, solely to provide and maintain the service:

• AI model providers — conversation content and project context for generating responses.
• AI image generation providers — text prompts and reference images for creating visual assets.
• Payment processor — billing data for subscription management.
• Email delivery provider — email address and message content for transactional emails.
• Cloud storage provider — uploaded and generated files for storage.
• Analytics provider — anonymised website usage and traffic data.
• Error monitoring provider — application errors for debugging. No conversation content is sent.
• Hosting provider — all data, as it resides on their EU-based infrastructure.

Your data is stored on EU-based servers (Germany).

Certain service providers process data outside the EU. Where this occurs, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards under GDPR Article 46.

Our analytics provider may process anonymised usage data in the United States under Standard Contractual Clauses.

File storage uses EU-jurisdiction endpoints.

We retain your data for the following periods:

Under the GDPR, you have the following rights over your personal data:

• Access (Art. 15) — request a copy of the personal data we hold about you.
• Rectification (Art. 16) — correct inaccurate or incomplete personal data.
• Erasure (Art. 17) — request deletion of your personal data ("right to be forgotten").
• Restriction (Art. 18) — restrict processing of your data in specific circumstances.
• Portability (Art. 20) — receive your data in a structured, machine-readable format.
• Objection (Art. 21) — object to processing based on legitimate interest.

To exercise any of these rights, email privacy@ramiro.ai. We will respond within 30 days.

You also have the right to lodge a complaint with the Datatilsynet (Danish Data Protection Agency) if you believe your data protection rights have been violated.

We use essential cookies required for the service to function, and analytics cookies (with your consent) to understand how visitors use our website. We do not use advertising or third-party tracking cookies.

Analytics cookies are only set after you give explicit consent via our cookie banner. You can change your preference at any time.

See our Cookie Policy for full details on the specific cookies used and how to manage your preferences.

Ramiro AI is not intended for users under 16. We do not knowingly collect personal data from children. If you believe a child under 16 has provided us with personal data, please contact us at privacy@ramiro.ai and we will delete it promptly.

We may update this privacy policy from time to time. Material changes will be notified via email or in-app notice. Continued use of the service after notification constitutes acceptance of the updated policy.

Ramiro AI ApS
Denmark

Privacy inquiries: privacy@ramiro.ai